Privacy Policy
At Pinak Bathware, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from us.
By using our website, you agree to the practices described in this policy.
Information We Collect
When you interact with our website, we may collect the following information:
- Personal details such as name, phone number, email address, billing and shipping address
- Order and transaction details
- Communication details when you contact us via WhatsApp, email, or forms
- Technical data such as IP address, browser type, device information, and cookies
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate order updates, confirmations, and support requests
- Handle returns, refunds, or replacements
- Improve our website, products, and customer experience
- Prevent fraud and ensure secure transactions
We do not sell or rent your personal information to third parties.
Payment Information
All payments are processed through secure third-party payment gateways. We do not store or have access to your complete payment details such as card numbers or UPI credentials.
Sharing of Information
We may share your information only when necessary, such as with:
- Courier and logistics partners for order delivery and reverse pickups
- Payment gateway providers for transaction processing
- Legal or regulatory authorities if required by law
All partners are required to keep your information secure and confidential.
Cookies & Tracking Technologies
Our website may use cookies to:
- Enhance browsing experience
- Analyze website traffic and performance
- Remember user preferences
You can manage or disable cookies through your browser settings.
Data Security
We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no online transmission is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction or deletion of your personal information
- Withdraw consent for promotional communication at any time
